Frequently Asked Questions

Product & Usage

How long does the warmth last?
The mask provides gentle warmth for 15–20 minutes only.

Can I use it while sleeping?
No. Do NOT use while sleeping. Risk of burns.

Are they safe for sensitive skin?
Yes, made with skin‑friendly materials suitable for sensitive eyes.

Are the masks fragrance‑free?
Our signature scent is natural lavender. Fragrance‑free options coming soon.

How often can I use them?
1–2 times daily for best relaxation results.

Are they disposable?
Yes, single‑use for hygiene and convenience.

Order & Payment

What payment methods do you accept?
We accept all major credit cards, Afterpay, and PayPal.

Can I cancel my order?
Orders can be cancelled within 24 hours of placement.

Do you provide tax invoices?
Yes, invoices are sent automatically via email after purchase.

Shipping & Delivery

Do you ship Australia‑wide?
Yes, we deliver to all states and territories across Australia.

How long is delivery?
Standard shipping: 2–5 business days.

How can I track my order?
A tracking number will be sent to your email once shipped.

Returns & Refunds

What is your return policy?
Unopened items can be returned within 14 days for a full refund.

Who pays for return shipping?
Return shipping is the responsibility of the customer.

About OZ‑NAP

Where are OZ‑NAP products made?
Designed in Melbourne, Made in China, distributed in Australia.

Are your products safe?
All products comply with Australian health and safety regulations.